Technical Expert

I’ve spent over two decades working with technology; from building global IT infrastructures to designing lightweight automations.

That experience has given me a strong technical grounding across systems, networks, and platforms, but more importantly, it’s taught me how to translate technical complexity into solutions people actually understand and use.

Technical expertise, to me, isn’t about knowing everything. It’s about being curious, persistent, and resourceful enough to figure things out.

My approach

• Hands-on knowledge: I’ve built and supported systems across Microsoft 365, Google Workspace, VMware, Apple ecosystems, Cloudflare, and low-code/automation platforms.
• Problem-solving mindset: when something breaks, I get to the root cause and fix it in a way that sticks.
• Human translation: explaining complex systems in clear, approachable language.
• Outcomes first: technology should empower people, not frustrate them.

Highlights

• Built global IT infrastructure and resilient systems for international firms.
• Delivered a network upgrade project across two sites with a £200k budget.
• Managed IT service delivery for over 1000 staff, balancing technical operations with user support.
• Designed and implemented automations across Tape, SmartSuite, Make, and n8n to simplify business processes.

Why Customer Success Fits

Technical expertise alone isn’t enough — it needs to be paired with empathy and communication.
That’s why I see myself thriving in customer success: helping people get the most from the systems they use, guiding them through challenges, and making sure they feel supported every step of the way.