Integrating Global IT Support Teams for Enhanced Efficiency

The Problem

There was a need to merge two global IT support teams, each with their own systems, processes, and terms of employment, to create a unified and efficient team.

The Solution

I led the effort to integrate the systems of both teams, ensuring seamless communication and workflow. I organized cross-training sessions to equip team members with the necessary skills to operate effectively in the new environment. Additionally, I worked on aligning employment terms to ensure fairness and consistency across the merged team.

The Result

The merger resulted in a cohesive IT support team that operated more efficiently and effectively, with improved communication and a fair, unified set of employment terms. This alignment enhanced team morale and productivity.